Cancellation and Refund Policy

If a farm, Bush Stay host, BushDrop host or partner cancels a confirmed booking before the guest arrives, the guest receives a 100% refund of everything paid through Bushkir. There are no exceptions, no administration deductions and no credit-only offers.

If the host has already been paid out, the amount is recovered from their next payout or invoiced directly to them. Repeated host cancellations lead to suspension or removal from Bushkir.

The guest is told immediately by email and in their Hunt Room or stay booking page, the refund is started the same working day, and Bushkir Rescue looks for replacement dates on comparable farms at a similar price. The guest is never obliged to take a replacement — they may simply take the refund.

Unless the listing states something more generous, the standard scale applies:

More than 60 days before arrival — full refund less the deposit, which is transferable to new dates with the same host within 12 months.

30 to 60 days before arrival — 50% of the booking value is refunded; the deposit is forfeited.

Less than 30 days before arrival — no refund, because the dates can rarely be resold. If the host does resell them, the guest is refunded to the value resold.

Cancel from your Hunt Room or stay booking page, or ask us at info@bushkir.co.za. Dates are released at once.

A guest who does not arrive and has not cancelled is treated as a same-day cancellation, with no refund. Arriving late or leaving early does not reduce the price.

Drought, fire, flood, disease outbreaks, road closures, national restrictions and similar events outside anyone’s control: the guest may move the booking to new dates within 12 months at no penalty, or take a full refund of everything paid through Bushkir, less any amount the host has already spent for that guest and can prove.

Weather alone is not a cancellation reason unless the farm cannot safely operate, in which case section 1 applies.

Animals are only paid for once taken, so nothing is charged for an animal that was not hunted. Animal invoices are issued by the farm unless the farm has asked Bushkir to invoice for it.

MeatMatch orders are paid directly between the hunter and the processor. If the processor cancels, they refund the hunter in full. A partner who cancels after collecting game remains responsible for its safe return or its value.

If a group booking does not reach its total by the deadline, every contribution is refunded in full. If one member drops out, the group may cover the shortfall or cancel under section 3.

Refunds go back to the original payment method through Paystack, usually within 3 to 5 working days, and up to 10 working days for bank transfers. Bushkir does not deduct a fee from a refund.

Farm, stay and partner memberships are monthly and can be cancelled at any time for the next month. The current month is not refunded, and the listing stays visible until the paid month ends. Missed payments pause and hide the listing.

Raise it through our complaints process first. Bushkir decides on the booking record and the evidence from both sides, and our decision on money held by Bushkir is final. Your rights under the Consumer Protection Act 68 of 2008 remain untouched. Related reading: Terms and Conditions and Payments and Payouts.